| 1)
Company name: |
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| 2)
Your name and title: |
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| 3)
Phone number: |
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| 4)
Email address: |
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5)
What program do you currently subscribe to?
If you selected Other, please explain. |
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| 6)
How do you currently receive your reports? |
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| 7) If
you receive your reports via regular mail would you like to
receive them electronically? |
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| 8) Do
you receive both corporate reports and individual shopping
reports or only individual shopping reports?: |
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| 9)
Would you like to subscribe to a corporate report program?:
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| 10)
Would you like to measure your business more closely by shopping
the stores more frequently for a discounted rate? |
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| 11)
Do you tie our shopping program into an employee incentive
program? |
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On a scale of 1-5, with 5 being
the highest score, please rate the following: |
| 12)
Scenarios followed as instructed: |
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| 13)
Timely report delivery: |
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14)
Accuracy of reports:
i.e.: accurate times, dates, associate descriptions, etc. |
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15)
Professional and objective report content:
i.e.: grammar, objective comments, correct scoring, etc. |
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| 16)
J. M. Ridgway staff are professional and courteous at all
times: |
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| 17)
Quick response time to your call ins or special needs:
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| 18)
Billing is clear and accurate: |
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| 19)
What do you like the most about our service? |
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| 20)
What do you like the least? |
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| 21)
If anything, what would you like to change about your current
program? |
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| 22)
Would you like one of our Account Managers to call or
email you to discuss the results of your survey? |
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23) If you would like a call back, when is
the best time to reach you? You may also enter a specific date
and time for us to assist you.
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| 24)
Additional comments: |
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