We specialize in the use of Professional Shopping Services to improve the quality and effectiveness of your sales and customer service. Our sales and service programs help you to:
- Gain increased customer loyalty
- Motivate your employees
- Strengthen your competitive positioning
Our consulting services, performance reports and marketing insights are utilized to increase sales and infuse our client's business by:
- Raising performance standards of your sales and service employees
- Evaluating quality of customer service
- Providing direction and guidance to sales and service training
- Reducing employee turnover
- Measuring progress toward predetermined objectives
The core management team of Scott Ridgway - President and Owner, Frank Kneisley - Sales and Marketing manager, and Bob Reister - Lead technician, have a combined 80 years plus experience in the Mystery Shop industry.
J.M. Ridgway provides a complete service for the partner client. From initial sales consultation to the set up phase to the assignment and completion of the job to the delivery and availability of on line products, we assist you every step of the way. We take pride in servicing our partner clients before, during and after an agreement has been reached.
J.M. Ridgway is licensed and insured for both liability and errors and omissions. Proof of such is available upon request. J.M. Ridgway is also a proud member of the Mystery Shoppers Providers Association (M.S.P.A.), on the web at http://www.mysteryshop.org & The Better Business Bureau (Member # 13184402).If you would like more information on these revolutionary programs, please contact Frank Kneisley by emailing him or 1-877-562-3890 for more details.