The Right Information at the Right Time.

In today's uncertain economy, we are all watching our bottom-line. 
But watching the bottom-line does not mean sacrificing your customer service.

Statistics reveal 8 out of 10 customers who receive poor service will not
communicate their experience with the merchant and will never visit that business
again!  On the other hand, consumers will return to the businesses in which they
felt their patronage was most valued.  Individual attention, friendly, professional
and knowledgeable information, all combined with efficient service are
contributing factors to retaining customer loyalty and satisfaction.

Mystery Shopping is the most effective way to motivate your employees to
follow the guidelines set forth in their training.  When employees are aware
that any customer could be a potential Mystery Shopper, they are more likely
to deliver consistent quality service, time and time again. Knowing exactly what
areas need to be targeted for improvement, you can focus your training dollars on
exactly the specific needs of your business.   Also, combining our services with an employee incentive program that recognizes and rewards excellence, employees are encouraged to maintain continued high performance and productivity levels.

Additionally, J. M. Ridgway can assist you with direct Competitor Market Analysis.

Are your competitors attracting more customers with lower prices? 
Are they offering special incentives or discounts? 
How does their customer service compare with yours?

Our reliable assessment of your competition can assist you in your development
of a successful marketing/ sales campaign to improve customer retention and
service excellence.

 Teaming up with J. M Ridgway, you gain a greater advantage for increased
profitability and long-term company growth. With our personalized attention to
your business' specific objectives, we can customize your report to focus on your
overall service efficiency or concentrate specifically on your employees' sales skills,
such as consistent suggestive selling.

Our rapid report turnaround time is the best in the industry.  Combining the internet with our powerful Client Administration Database, results are available to the client
in near "real-time", enabling you to immediately take action to address issues of
concern or reward areas of excellence.

At J. M. Ridgway, we can provide you with the right information at the right time.
Let our unique brand of Market Research give you the power to make the most
informed business decisions and stay ahead of your competition.

To hear more specifically how our programs can assist in accomplishing your sales
and customer service objectives, contact our Sales Department at
1.877.562.3890 or visit the J. M. Ridgway contact page.